Job Title: Level 2 IT Service Technician (Onsite/Remote)
Location: Lake City, MI (In-Office/Onsite)
Job Type: Full-Time
Department: IT Services
Experience Level: Mid-Level

About Us:
We are a fast-growing Managed Service Provider (MSP) delivering comprehensive IT solutions to a diverse range of clients. Our mission is to provide proactive, reliable, and innovative technology support that empowers businesses to thrive. As part of our continued growth, we’re looking for a Level 2 IT Service Technician to join our skilled and collaborative team.

Position Overview:
As a Level 2 IT Service Technician, you will be a key player in supporting our clients’ IT environments. You’ll handle escalated support requests, perform onsite visits, and contribute to the implementation of IT projects. This is a hybrid role that combines remote troubleshooting with hands-on, onsite service—ideal for someone who enjoys variety and problem-solving in a fast-paced MSP setting.

Key Responsibilities:

• Provide Level 2 technical support for client systems, including desktops, servers, networks, and cloud services.
• Troubleshoot and resolve service tickets efficiently and professionally.
• Escalate service tickets to Level 3 technicians as needed.
• Perform onsite visits for hardware installations, network diagnostics, and client support.
• Assist with onboarding new clients and deploying IT infrastructure.
• Maintain accurate documentation of client systems, issues, and resolutions.
• Contribute to continuous improvement of internal processes and client satisfaction.

Qualifications:

• Associate’s or Bachelor’s degree in Computer Science, Information Technology, or related field or equivalent hands-on experience.
• 2+ years of experience in IT support, preferably within an MSP or similar environment.
• Strong knowledge of Windows operating systems, networking, and cloud platforms (e.g., Microsoft 365, Azure).
• Experience with Active Directory, remote monitoring tools (RMM), and ticketing systems (PSA).
• Excellent communication and customer service skills.
• Ability to manage multiple priorities and work independently.
• Valid driver’s license and reliable transportation for onsite support.

What We Offer:

• Competitive salary and PTO package.
• Opportunities for professional growth.
• A supportive team environment with a strong focus on collaboration and learning.
• Exposure to a wide range of technologies and industries.

How to Apply:
Please send your resume and a brief cover letter to jobs@allprotechnology.com. We look forward to hearing how you can contribute to our growing MSP team!